Turnaround

Once you have completed the purchase process, your item is made to order. A typical creation and shipping time is estimated to be 7-14 days, depending on my production schedule. All orders are shipped within 48 hours thereafter.

Carriers

I use the following carriers to deliver our orders:

• USPS

• UPS

• FedEx

Order Tracking

If a tracking # is provided by the shipping carrier, I will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item is on back order, we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 7 days of receiving your purchase.

1. Please email Elysianarchwell@gmail.com to request a refund and I will assign you a tracking #.

2. Mail your returned item to:

Elysian Archwell

Returns Department

3804 Whitebark Pl

Loveland, Co 80538

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions:

Jewelry that has been worn, used, or altered WILL NOT be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your jewelry piece is unworn, unused and in its original condition, you may exchange your item for a different size or different piece of jewelry. If there is a price difference, then you are expected to pay the difference. You will not be subject to a restocking fee in this case, but you will still have to pay return shipping.